How to obtain the installation source download and license keys for the Backup Exec core product, agents, and options

Details:

LICENSING (this section also includes some download information)

The Backup Exec license keys and downloads can be obtained by following the steps in the videos found at the links below.

For new product license keys:

https://licensing.symantec.com/NP-video/New_Purch.html

For product version upgrade license keys:

https://licensing.symantec.com/VU-video/VU_process.html

Frequently asked questions (FAQs) about Software Version Upgrade: http://www.symantec.com/business/products/licensing/upgrades/faq.jsp

Because Technical Support does not have access to licensing information Technical Support is not able to provide assistance with application licensing. If assistance is required with licensing please contact a regional Customer Care representative; the number for the US and Canada is 1-800-721-3934. To obtain a Customer Care phone number for other regions around the world please visit Customer Care Assistance & Information at http://www.symantec.com/enterprise/support/assistance_care.jsp

Helpful Links:

Product Activation & Licensing Keys site

http://www.symantec.com/enterprise/licensing/activation/index.jsp

Licensing Portal User Guide

http://www.symantec.com/LicensingPortalHelp

DOWNLOADS (see the licensing section above for a link to a video that provides steps to license and download Backup Exec)

The installation source for all Backup Exec components can be obtained in either of two locations.

Typical Backup Exec components include:

Backup Exec for Windows Servers
Backup Exec Continuous Protection Server
Backup Exec Management Pack for Microsoft Operations Manager

Backup Exec Linux, UNIX and MAC Agents

Download locations:

Symantec File Connect: http://fileconnect.symantec.com
Backup Exec Trialware:

Backup Exec 2010

http://www.symantec.com/business/products/trialware.jsp?pcid=pcat_business_cont&pvid=57_1

Please follow the steps as required by either download location.

Because application downloads require access to licensing information to which Technical Support does not have, Technical Support is not able to provide assistance with application downloads. If assistance is required with either of the two download locations please, first review the licensing PDF documents as referenced in the LICENSING section below and if that does not resolve the problem then contact a regional Customer Care representative; the number for the US and Canada is 1-800-721-3934. To obtain a Customer Care phone number for other regions around the world please visit Customer Care Assistance & Information at http://www.symantec.com/enterprise/support/assistance_care.jsp

Supplemental Material:

System: Ref.#	Description
UMI: V-225-63	This installation package is not supported by the 64-bit processor type" occurs when attempting to install the 32 Bit Installation of BEWS on an x64 Bit Server
UMI: V-287-13173	The evaluation period for one or more options is set to expire.

Products Applied:
Backup Exec 12.5, 2010

Last Updated: March 05 2010 08:25 PM GMT
Expires on: 03-05-2011

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Subjects:
Backup Exec
Application: Installation
Publishing Status: Documentation, Manuals

Languages:
English (US)

Operating Systems:
Windows 2000

Advanced Server, Advanced Server Windows Powered, Datacenter Server, Professional, Server, Server Windows Powered

Windows NT Small Business Server

2000

Windows XP

Pro 5.1

Windows Server 2003

DataCenter, Enterprise Server, R2, Standard Server, Storage Server, Web Server

Windows Small Business Server 2003

Premium Edition, Standard Edition

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20330 Stevens Creek Blvd. Cupertino, CA 95014
World Wide Web: http://www.symantec.com,
Tech Support Web: http://entsupport.symantec.com,
E-Mail Support: http://seer.entsupport.symantec.com/email_forms,
FTP: ftp://ftp.entsupport.symantec.com or http://ftp.entsupport.symantec.com

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