Document ID: 287572
http://support.veritas.com/docs/287572
E-Mail this document to a colleague
http://support.veritas.com/docs/287572
E-Mail this document to a colleague
How to delete hidden messages from Outlook on the client in Enterprise Vault (tm) 7.0 and above.
Details:
9. Highlight the hidden message and click the Delete Hidden Message button.
Enterprise Vault registry entries can be found in the Registry_Values.pdf on the installation media and in the Related Documents section.
Overview:
A registry value may be added on the client machine to allow hidden messages to be deleted from within Outlook, with the Enterprise Vault (EV) Add-in Installed, without installing third-party software.
Note: Prior to Enterprise Vault (EV) 7.0, in order to remove the hidden message (IPM.Note.EnterpriseVault.Settings) from the mailbox, it was necessary to use a 3rd party MAPI editor to locate and remove the object (MFCMapi) or use Enterprise Vault Policy Manager (EVPM) to perform a "zap" of the message. (See Related Documents)
Resolution:
1. Close Outlook.
2. Go to Start | Run and type Regedit to open the Windows Registry.
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
3. Navigate to HKEY_CURRENT_USER\Software\KVS\Enterprise Vault\Client.
4. Right-click on Client and choose New | DWORD Value.
5. Type the name DeleteHiddenMsgBtnVisible and set it to a value of 1.
6. Restart Outlook for the change to take affect.
7. In Outlook go to Help | About Enterprise Vault and select the Tech Info button.
8. Scroll down to the HIDDEN MESSAGES IN FOLDER section.
Note: The hidden messages listed will vary depending on which folder is selected in Outlook. (i.e Mailbox, Inbox, or Sent Items folders)
A registry value may be added on the client machine to allow hidden messages to be deleted from within Outlook, with the Enterprise Vault (EV) Add-in Installed, without installing third-party software.
Note: Prior to Enterprise Vault (EV) 7.0, in order to remove the hidden message (IPM.Note.EnterpriseVault.Settings) from the mailbox, it was necessary to use a 3rd party MAPI editor to locate and remove the object (MFCMapi) or use Enterprise Vault Policy Manager (EVPM) to perform a "zap" of the message. (See Related Documents)
Resolution:
1. Close Outlook.
2. Go to Start | Run and type Regedit to open the Windows Registry.
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
3. Navigate to HKEY_CURRENT_USER\Software\KVS\Enterprise Vault\Client.
4. Right-click on Client and choose New | DWORD Value.
5. Type the name DeleteHiddenMsgBtnVisible and set it to a value of 1.
6. Restart Outlook for the change to take affect.
7. In Outlook go to Help | About Enterprise Vault and select the Tech Info button.
8. Scroll down to the HIDDEN MESSAGES IN FOLDER section.
Note: The hidden messages listed will vary depending on which folder is selected in Outlook. (i.e Mailbox, Inbox, or Sent Items folders)
The following hidden messages
are listed when Inbox is selected.
IPM.EnterpriseVault.OfflineVault
IPM.EnterpriseVault.Settings
IPM.EnterpriseVault.Filter
9. Highlight the hidden message and click the Delete Hidden Message button.
Enterprise Vault registry entries can be found in the Registry_Values.pdf on the installation media and in the Related Documents section.
Related Documents:
http://support.veritas.com/docs/273154
http://support.veritas.com/docs/287648
http://support.veritas.com/docs/289861
http://support.veritas.com/docs/296581
http://support.veritas.com/docs/273154
http://support.veritas.com/docs/287648
http://support.veritas.com/docs/289861
http://support.veritas.com/docs/296581
Products Applied:
Enterprise Vault for Microsoft Exchange 2007 7.5, 2007 7.5 SP1, 2007 7.5 SP2, 2007 7.5 SP3, 2007 7.5 SP4, 2007 7.5 SP5, 2007 7.5 SP6, 7.0, 7.0 SP1, 7.0 SP2, 7.0 SP3, 7.0 SP4, 7.0 SP5, 8.0, 8.0 SP1, 8.0 SP2
Enterprise Vault for Microsoft Exchange 2007 7.5, 2007 7.5 SP1, 2007 7.5 SP2, 2007 7.5 SP3, 2007 7.5 SP4, 2007 7.5 SP5, 2007 7.5 SP6, 7.0, 7.0 SP1, 7.0 SP2, 7.0 SP3, 7.0 SP4, 7.0 SP5, 8.0, 8.0 SP1, 8.0 SP2
Last Updated: August 27 2009 05:21 PM GMT
Expires on: 08-27-2010
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Expires on: 08-27-2010
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Subjects:
Enterprise Vault for Microsoft Exchange
Client: Other, Outlook Integration
Enterprise Vault for Microsoft Exchange
Client: Other, Outlook Integration
Languages:
English (US)
English (US)
Operating Systems:
Windows 2000
Windows 2000
Advanced Server SP1, Advanced Server SP2, Advanced Server SP3, Advanced Server SP4, Datacenter Server SP1, Datacenter Server SP2, Datacenter Server SP3, Datacenter Server SP4, Professional SP4, Server SP1, Server SP2, Server SP3, Server SP4
Windows XP
Pro 5.1, Pro 5.1 SP1, Pro 5.1 SP2
Windows Server 2003
DataCenter, DataCenter SP1, DataCenter SP2, Enterprise SP2, Enterprise Server, Enterprise ServerSP1, R2, Standard Server, Standard Server SP1, Standard Server SP2
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