Document ID: 285165
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Unable to cancel an active job. The message "The job was canceled by user Recovery" is received and the job continues to run even though the user interface shows the job is canceled.
Details:
This issue is encountered when an active job is canceled either by a user, or by an automatic alert response (configured to respond with 'cancel') and the job continues to run.
Upon canceling the running job, an alert stating 'The job was canceled by user Recovery.' is received: (Figure 1)
Figure 1
 

The job status will then show up in the Job History pane of the Job Monitor screen as 'Canceled' (Figure 2)
Figure 2
 

The job itself will continue to run. The data backup continues and in the case of media alerts, they continue to be displayed.  If the running job completes successfully it will show the completion status. (Figure 3)
Figure 3
 

In the case of a job that is canceled during a media request, the media request alerts will continue to be displayed as if the job were not canceled.
This issue has been resolved for Backup Exec for Windows Servers 10.0 and 10.1 (10d).  See the Related Documents section below for HotFix information.  


Supplemental Material:

System: Ref.#Description
ETrack: 796310 BKUP: Unable to cancel an active job. GUI shows job is canceled but it continues to run. (5629)
ETrack: 804095 BKUP: Unable to cancel an active job. GUI shows job is canceled but it continues to run. (5484)
ETrack: 803958 BKUP: Unable to cancel an active job. GUI shows job is canceled but it continues to run. (5520)

Products Applied:
 Backup Exec for Windows Servers 10.0, 10.0 5484 SP4, 10.0 5520 SP2, 10d (10.1), 10d (10.1) 5629 SP1
Last Updated: October 27 2006 07:57 PM GMT
Expires on: 365 days from publish date
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Subjects:
 Backup Exec for Windows Servers
   Application Basics: Backup-Restore

Languages:
 English (US)

Operating Systems:
Windows 2000

Advanced Server SP3, Advanced Server SP4, Advanced Server Windows Powered SP3, Advanced Server Windows Powered SP4, Datacenter Server SP3, Datacenter Server SP4, Professional SP3, Professional SP4, Server SP3, Server SP4, Server Windows Powered SP3, Server Windows Powered SP4

Windows XP

Pro 5.1, Pro 5.1 SP1, Pro 5.1 SP2

Windows Server 2003

DataCenter, DataCenter SP1, Enterprise Server, Enterprise ServerSP1, R2, Standard Server, Standard Server SP1