To which versions of VERITAS Backup Exec (tm) for Windows Servers can this hotfix be applied?
This hotfix can only be applied to the following versions of Backup Exec for Windows Servers:

Backup Exec 10.0 for Windows Servers revision 5520


What issue does this hotfix resolve?

VSS (Volume Shadow Copy Services) SQL: Backups succeed but restores fails when the path for one or more database files includes extra unnecessary backslashes. Note: This issue will only occur if the backup of SQL was performed using the Advanced Open File Option (AOFO) See related documents at the end of this article for details concerning this issue.


Which files does this hotfix update?

After installing the hotfix, these will be the attributes of the installed files.

Backup Exec Media Servers
Under C:\Program Files\VERITAS\Backup Exec\NT (By default):
 

File Name	File Version
BEDSSQL2.DLL	10.0.5520.33

Remote Agent for Windows Servers
Under C:\Program Files\VERITAS\Backup Exec\RANT:
 

File Name	File Version (32 bit)	File Version (IA64)
BEDSSQL2.DLL	10.0.5520.33	10.0.5520.33

How to install this hotfix:
This hotfix must be applied to all Backup Exec media servers.  Follow the steps listed under the section titled "Installation Procedures" to install the hotfix.

Special Installation Instructions

This section contains additional installation instructions for this hotfix.

Remote Agent for Windows Servers (RAWS) - 32 bit
After installing this Hotfix to the Backup Exec 10.0 media server, install the Remote Agent for Windows Servers (RAWS) to all of the remote computers protected by Backup Exec by following the Remote Agent for Windows Servers installation procedure in the Backup Exec Administrator's Guide. If RAWS is installed on a SAP R/3 computer, or on a x64 bit computer or 64 bit (Itanium) computer, see the Special Installation Instructions below.


Remote Agent for Windows Servers (RAWS) - 64 bit (Itanium)
After installing this hotfix to the Backup Exec 10.0 media server, you must reinstall the "Remote Agent for Windows Servers" to all 64 bit computers being protected by Backup Exec. To reinstall the Remote Agent, type the following from the 64 bit computer:

msiexec.exe /p "<path>\RAWS64.msp" REINSTALL=ALL REINSTALLMODE=omus

Note 1: <path> = path to the \Backup Exec\NT\Agents\RANT64 directory on the Backup Exec media server
Note 2: This service pack can only patch previous installations of the Backup Exec Remote Agent 64bit (it does not patch the original installation source files for the Remote Agent for 64 bit computers). This service pack places a "patch" file (RAWS64.msp) in the \Backup Exec\NT\Agents\RANT64 directory on the media server. If installing the Backup Exec Remote Agent for 64 bit computers to additional 64 bit computers in the future, run the command above after the initial agent installation to install the patch.


Remote Agent for Windows Servers (RAWS) - Extended 64 bit (x64)
No updates are available for the Backup Exec 10.0.5520 x64 Remote Agent for Windows Servers. Please upgrade to Backup Exec for Windows Servers 10.1.5629.
Symantec Backup Exec (tm) 10d rev. 5629 for Windows Servers Installation Files
 http://support.veritas.com/docs/279332
Symantec Backup Exec (tm) 10.1 (10d) for Windows Servers revision 5629 - Service Pack 1 - Includes Critical Security Updates
 http://support.veritas.com/docs/282818
10.1.5629 (10d) Hotfix 34 - Backup Exec for Windows Servers July 2006 Security Vulnerabilities * Requires Backup Exec 10.1.5629 Service Pack 1
 http://support.veritas.com/docs/284447


Microsoft Cluster
Before installing the hotfix to Backup Exec 10.0 media servers on each node of a Microsoft cluster, stop the Backup Exec services using "Cluster Administrator".


San Storage Option
Before installing the hotfix on a Backup Exec 10.0 media server that is using the SSO option first make sure that there are no backup or restore operations running on any of the media servers in the SAN.
Apply the hotfix to the primary SAN SSO server first then to all of the secondary servers.


Central Administration Servers (CASO only)
Before installing the hotfix on a Backup Exec 10.0 Central Administration Server (CAS), communication must be disabled between the CAS and all Managed Media Servers (MMS).  
1.  Open the Backup Exec User Interface.
2.  Click on the Media Servers Button.
3.  Right click on each MMS and uncheck "Communication Enabled"
After the hotfix is installed, enable communication between the CAS and all MMS's.  
1.  Open the Backup Exec User Interface.
2.  Click on the Media Servers Button.
3.  Right click on each MMS and check "Communication Enabled"


Agent for R/3 for Oracle
After installing this hotfix to the Backup Exec 10.0 media server, you must reinstall the "Remote Agent for Windows Servers" to all SAP R/3 computers being protected by Backup Exec. To reinstall the Remote Agent, type the following from the SAP R/3 server:

msiexec.exe /p "<path>\SAPR3.msp" REINSTALL=ALL REINSTALLMODE=omus

Note 1: <path> = path to the \Backup Exec\NT\Agents\R3 directory on the Backup Exec media server
Note 2: This service pack can only patch previous installations of the Backup Exec Agent for R/3 for Oracle (it does not patch the original installation source files for the Agent for R/3 for Oracle). This service pack places a "patch" file (SAPR3.msp) in the \Backup Exec\NT\Agents\R3 directory on the media server. If installing the Backup Exec Agent for R/3 for Oracle to additional SAP R/3 computers in the future, run the command above after the initial agent installation to install the patch.


Installation Procedures

To install the hotfix on a Backup Exec media server, download the hotfix. A prompt will appear asking whether to open or save the download. Perform either of the following:

Select "Open" to automatically patch the installation of Backup Exec 10.0

- or -

Select "Save" to save the download to the computer in order to install the hotfix later

Uninstalling the Hotfix
Important: Once installed, this Backup Exec hotfix cannot be uninstalled