Document ID: 281629
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Device and Media Service fails to start if Backup Exec is cluster aware and installed on a SQL 2005 cluster
Exact Error Message
Database specified does not exist

Details:
The Backup Exec services will startup successfully on each node before clustering, but after running the cluster wizard, the group will fail to come on-line due to the Device and Media service failure.

This issue occurs when the SQL Browser service is set to NT Authority account. This account does not have the proper permissions that are necessary for the Backup Exec Device and Media service to start.

Workaround

Change the logon account for the SQL Browser service from NT Authority to Local System using the SQL Server Configuration Manager.

 

Bring the Backup Exec group on-line using the Cluster Administrator.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see <http://www.symantec.com>




Supplemental Material:

System: Ref.#Description
ETrack: 528953 BECLUSTER: Unable to start services when SQL2K5 is clustered

Products Applied:
 Backup Exec 10d (10.1)
Last Updated: January 19 2010 03:56 PM GMT
Expires on: 365 days from publish date
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Subjects:
 Backup Exec
   Application: Installation

Languages:
 English (US)

Operating Systems:
Windows 2000

Advanced Server, Datacenter Server, Server