Document ID: 281568
http://support.veritas.com/docs/281568
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http://support.veritas.com/docs/281568
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Support for Microsoft Outlook 2003 Service Pack 2 with Enterprise Vault (tm) products
Details:
This issue has been resolved as part of the following Outlook 2003 update:
http://www.microsoft.com/downloads/details.aspx?FamilyId=A07E6DAA-892C-4C59-B268-6D206A3C2A00&displaylang=en
Symantec recommends if running Outlook 2003 SP2 with the Enterprise Vault server or client software to apply the Outlook 2003 update to remove the risk of the memory leak.
Details of the Outlook 2003 update can be found at http://support.microsoft.com/kb/907492
Symantec is pleased to announce the support of Microsoft
Office 2003 Service Pack 2 (SP2) with the Enterprise Vault (tm) products, for
the following versions:
- Enterprise Vault for Microsoft Exchange 5.0 SP6, 6.0 SP1 and higher
- Enterprise Vault File System Archiving 5.0 SP6, 6.0 SP1 and higher
- Enterprise Vault SMTP Archiving 6.0 SP1 and higher
- Enterprise Vault Discovery Accelerator 5.0 SP4 and higher
- Enterprise Vault Compliance Accelerator 6.0 and higher
Symantec has identified a memory leak when
running Microsoft Outlook 2003 SP2 with the Enterprise Vault server or client
software. This leak occurs when Enterprise Vault accesses or creates PST
files:
- Client-side PST Migration (Enterprise Vault 6.0, 7.0 and 2007): 4mb for every PST chunk that is populated and uploaded. By default PST chunks are 10,000kb in size.
- Offline Vault (Enterprise Vault 5.0, 6.0, 7.0 and 2007): 4mb for every offline Vault database file for the first access and when an item is added to it.
- Exporting Archives to PST or saving the results of browser search to PST: 4mb for each PST created
- Importing PST files via the Enterprise Vault Policy Manager, or directly on the Enterprise Vault server.
This issue has been resolved as part of the following Outlook 2003 update:
http://www.microsoft.com/downloads/details.aspx?FamilyId=A07E6DAA-892C-4C59-B268-6D206A3C2A00&displaylang=en
Symantec recommends if running Outlook 2003 SP2 with the Enterprise Vault server or client software to apply the Outlook 2003 update to remove the risk of the memory leak.
Details of the Outlook 2003 update can be found at http://support.microsoft.com/kb/907492
Note It has been reported
that the 1.4.2607.0 version of the Outlfltr.dll file that is included with this
update resolves a memory leak in the Outlfltr.dll 1.2.32 file. This behavior may
impact any MAPI program that uses IMessage::SaveChange in Outlook 2003. For
example, this behavior may impact archiving solutions. If you have problems
running a MAPI program with Outlook 2003, please contact the manufacturer of the
software package for support. In some instances, they may recommend that you
install this update to resolve the problem.
Acknowledgements
Microsoft Corporation
Microsoft Corporation
Products Applied:
Enterprise Vault Compliance Accelerator 2007 7.5, 6.0, 6.0 SP1, 6.0 SP2, 7.0, 7.0 SP1, 7.0 SP2
Enterprise Vault Discovery Accelerator 5.0 SP4
Enterprise Vault for File System Archiving 2007 7.5, 5.0 SP6, 6.0 SP1, 6.0 SP2, 6.0 SP3, 6.0 SP4, 7.0, 7.0 SP1, 7.0 SP2
Enterprise Vault for Microsoft Exchange 2007 7.5, 5.0 SP6, 6.0 SP1, 6.0 SP2, 6.0 SP3, 6.0 SP4, 7.0, 7.0 SP1, 7.0 SP2
Enterprise Vault for SMTP 2007 7.5, 6.0 SP1, 6.0 SP2, 6.0 SP3, 6.0 SP4, 7.0, 7.0 SP1, 7.0 SP2
Enterprise Vault Compliance Accelerator 2007 7.5, 6.0, 6.0 SP1, 6.0 SP2, 7.0, 7.0 SP1, 7.0 SP2
Enterprise Vault Discovery Accelerator 5.0 SP4
Enterprise Vault for File System Archiving 2007 7.5, 5.0 SP6, 6.0 SP1, 6.0 SP2, 6.0 SP3, 6.0 SP4, 7.0, 7.0 SP1, 7.0 SP2
Enterprise Vault for Microsoft Exchange 2007 7.5, 5.0 SP6, 6.0 SP1, 6.0 SP2, 6.0 SP3, 6.0 SP4, 7.0, 7.0 SP1, 7.0 SP2
Enterprise Vault for SMTP 2007 7.5, 6.0 SP1, 6.0 SP2, 6.0 SP3, 6.0 SP4, 7.0, 7.0 SP1, 7.0 SP2
Last Updated: August 10 2007 04:35 PM GMT
Expires on: 08-08-2008
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Expires on: 08-08-2008
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Subjects:
Enterprise Vault Compliance Accelerator
User Interface: Export
Enterprise Vault Discovery Accelerator
User Interface: Export
Enterprise Vault for File System Archiving
Export: Performance
Enterprise Vault for Microsoft Exchange
Browser Search: Error Restoring To Pst, Performance
Client: 3rd Party Integration, Outlook Integration, Performance
Compatibilty: 3rd Party Integration
Evpm: Pst Migration
Export: Performance
Installation: Client Issues
Offline Vault: Performance
Pst Migration: Performance
Enterprise Vault for SMTP
Export: Performance
Enterprise Vault Compliance Accelerator
User Interface: Export
Enterprise Vault Discovery Accelerator
User Interface: Export
Enterprise Vault for File System Archiving
Export: Performance
Enterprise Vault for Microsoft Exchange
Browser Search: Error Restoring To Pst, Performance
Client: 3rd Party Integration, Outlook Integration, Performance
Compatibilty: 3rd Party Integration
Evpm: Pst Migration
Export: Performance
Installation: Client Issues
Offline Vault: Performance
Pst Migration: Performance
Enterprise Vault for SMTP
Export: Performance
Languages:
English (US)
English (US)
Operating Systems:
Windows 2000
Windows 2000
Advanced Server SP1, Advanced Server SP2, Advanced Server SP3, Advanced Server SP4, Datacenter Server SP1, Datacenter Server SP2, Datacenter Server SP3, Datacenter Server SP4, Server SP1, Server SP2, Server SP3, Server SP4
Windows Server 2003
DataCenter, DataCenter SP1, DataCenter SP2, Enterprise SP2, Enterprise Server, Enterprise ServerSP1, Standard Server, Standard Server SP1, Standard Server SP2
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FTP: ftp://ftp.entsupport.symantec.com or http://ftp.entsupport.symantec.com
20330 Stevens Creek Blvd. Cupertino, CA 95014
World Wide Web: http://www.symantec.com,
Tech Support Web: http://entsupport.symantec.com,
E-Mail Support: http://seer.entsupport.symantec.com/email_forms,
FTP: ftp://ftp.entsupport.symantec.com or http://ftp.entsupport.symantec.com
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