Document ID: 281310
http://support.veritas.com/docs/281310
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A Robotic Library set to Emulation Mode is either not detected by or cannot be properly managed by the Backup Exec Software

Details:
After the proper device drivers have been loaded, a robotic library sends a Unique Product Identification String to Windows so that the device can be properly detected/managed by Windows and other Third Party Backup Applications.  By default, most robotic libraries are set to be detected in their native operating mode, which means that the device is identified by its true make/model.

Some models of robotic libraries can be set to operate in an Emulation Mode.  Emulation makes it possible for a robotic library, autoloader, or tape drive to emulate or appear to be a different device than it actually is.  The primary reason to enable emulation on most devices is so that Backup Software Applications that do not have an available device driver for a more updated model of the library are able to install a Legacy Device Driver for the device instead.  

Please note:  Device Drivers are available for most of the supported tape hardware that is listed on the Symantec Hardware Compatibility List (HCL) and Symantec has only tested tape hardware operating in a native mode to work with our backup software applications.  Robotic Libraries that operate in an emulated mode may not function or be detected properly by Backup Exec or any of the other Symantec Tape Backup Applications and will not be supported.  The risk of unrecoverable data loss may also occur.


Products Applied:
 Backup Exec 10.0, 10.0 5484, 10.0 5484 SP1, 10.0 5484 SP2, 10.0 5520, 10d (10.1), 10d (10.1) 5629, 11d (11.0) 7170, 12.0, 12.5 .3 SP3, 9.0, 9.0 4367, 9.0 4367 SP1, 9.0 4454, 9.0 4454 SP1, 9.1, 9.1 4691, 9.1 4691 SP1, 9.1 4691 SP2

Last Updated: December 12 2009 09:06 PM GMT
Expires on: 365 days from publish date
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Subjects:
 Backup Exec
   Device Management: Configure, Troubleshoot
   Shared Storage Option: Troubleshoot

Languages:
 English (US)

Operating Systems:
Windows 2000

Advanced Server SP3, Advanced Server SP4, Advanced Server Windows Powered SP3, Advanced Server Windows Powered SP4, Datacenter Server SP3, Datacenter Server SP4, Professional SP3, Professional SP4, Server SP3, Server SP4, Server Windows Powered SP3, Server Windows Powered SP4

Windows XP

Pro 5.1 SP1, Pro 5.1 SP2

Windows Server 2003

DataCenter, DataCenter SP1, Enterprise Server, Enterprise ServerSP1, Standard Server, Standard Server SP1, Web Server, Web Server SP1

Windows Small Business Server 2003

Premium Edition, Standard Edition