Document ID: 280701
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10d (10.1.5629) Hotfix 1 - Extended 64-bit (x64) Remote Agent for Windows Servers (RAWS) (Adds support for remote computers running 64-bit extended chipset Windows operating systems)
Details:
To which versions of VERITAS Backup Exec (tm) can this agent be applied?

This agent can only be applied to the following versions of Backup Exec for Windows Servers:

What issue does this hotfix resolve?

This hotfix resolves the following issues:

This hotfix adds support for remote computers that are running Microsoft Windows 2003 x64 Edition or Microsoft Windows XP Professional 64-bit Edition and have one of the following processors:


For complete details and updated documentation on what applications and Backup Exec options this agent supports, please see the following link  http://support.veritas.com/docs/281081



Note: Use of the Backup Exec Remote Agent requires the purchase of one Remote Agent for Windows Servers license for each remote system.


Which files does this hotfix update?

After installing the hotfix, the attributes of the installed files will change as indicated in the table below. Note that the date and time are stored in Universal Time. When looking at the date and time of the file(s) on the server where the hotfix was installed, they will be converted to local time. Use the Date and Time tool provided by Windows to determine the difference between universal time and local time.

Backup Exec Media Servers:

Under C:\Program Files\VERITAS\Backup Exec\NT\AGENTS\RANT64EX (By default):

 
File NameDateTime (GMT)VersionFile Size
1031.mst11/15/20059:56 PM 51,200
1033.mst11/15/20059:56 PM 3,584
1034.mst11/15/20059:56 PM 48,640
1036.mst11/15/20059:56 PM 50,688
1040.mst11/15/20059:56 PM 50,176
1041.mst11/15/20059:56 PM 48,640
1042.mst11/15/20059:56 PM 43,520
2052.mst11/15/20059:56 PM 34,816
Data1.cab11/15/20059:56 PM 5,000,670
rawsx64setup.pdf11/14/200510:31 PM 382,152
setup.exe11/14/200510:05 PM10.1.5629.0297,984
setupaax64.cmd11/14/200510:18 PM 25
setupaofox64.cmd11/14/200510:18 PM 32
uninstallaaofox64.cmd11/14/200510:18 PM 143
VERITAS Backup Exec Remote Agent for Windows Servers.msi11/15/20059:56 PM 702,976


How to install this hotfix

There are two steps to complete the installation process.
1. The first step is to extract the installation source on the Backup Exec Media server.
2. The second step is to install the 64EX compatible agent on the remote servers; but this installation must be done locally at the remote servers as push installs are not supported for this agent.

TO EXTRACT THE INSTALLATION SOURCE ON THE BACKUP EXEC MEDIA SERVER

1. Download RAWSx64InstallMedia_280701.exe (the default name of this hotfix).

2. At the Backup Exec Media Server, double click RAWSx64InstallMedia_280701.exe to extract the installation source.

3. A small window will appear showing the progress of the extraction process; this will normally complete very quickly.

4. Once that small progress window has disappeared, then the extraction process has completed.

5. The hotfix will have extracted to C:\Program Files\VERITAS\Backup Exec\NT\AGENTS\RANT64EX (By default).

6. Use the extracted files to install the 64EX compatible Backup Exec Remote Agent for Windows Servers.

Follow the steps in the section below to complete an installation of the Backup Exec Remote Agent For Windows Server on a computer running the Extended 64-bit operating system.

TO INSTALL THE 64EX COMPATIBLE AGENT ON THE REMOTE SERVERS

Follow the procedure below to install the Agent to each x64 machine:

1. On the remote x64 computer, map a drive letter to the Backup Exec for Windows Servers media server using the following path: \Program Files\VERITAS\Backup Exec\NT\Agents\RANT64EX (the scripts do not support UNC paths).

2. To install the Remote Agent, follow one of the next two steps:

For the Remote Agent Only:
a. Double-click setupaax64.cmd

For the Remote Agent and VSP (VERITAS Software Snapshot Provider) for AOFO (Advanced Open File Option):
b. Double-click setupaofox64.cmd

If it is necessary to install VSP for AOFO, and initially only the Remote Agent was installed (using setupaax64), then the setupaofox64 script can be used to add the VSP functionality.

Special installation instructions

Microsoft Cluster

Before installing the hotfix on a Microsoft Cluster, stop the Backup Exec services using the "Cluster Administrator" on each node.


Central Administration Servers (CASO only)

Before installing the hotfix on a Backup Exec 10.0 Central Administration Server (CAS), communication must be disabled between the CAS and all Managed Media Servers (MMS).  
1.  Open the Backup Exec User Interface.
2.  Click on the Media Servers Button.
3.  Right click on each MMS and uncheck "Communication Enabled"

After the hotfix is installed, enable communication between the CAS and all MMS's.  
1.  Open the Backup Exec User Interface.
2.  Click on the Media Servers Button.
3.  Right click on each MMS and check "Communication Enabled"


Uninstalling the Hotfix
Once installed, this Backup Exec hotfix cannot be uninstalled.

Download Now  -  5862 K
File Name: RAWSx64InstallMedia_280701.exe
File Type: Patch

Click Below to Browse the FTP files by Product:
ftp.support.veritas.com/pub/support/products

Products Applied:
 Backup Exec for Windows Servers 10d (10.1)
Last Updated: January 02 2009 02:54 PM GMT
Expires on: 01-02-2010
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Subjects:
 Backup Exec for Windows Servers
   Remote Agent For Windows Servers: Install

Languages:
 English (US)

Operating Systems:
Windows Server 2003

DataCenter (x64), Standard Server(x64)