Document ID: 280508
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A backup or restore job fails with the error "Final error: 0xe00084ed - A hardware error occurred."
Exact Error Message
Completed status: Failed

Final error: 0xe00084ed - A hardware error occurred.
Final error category: Backup Device Errors

Details:
A backup or restore job fails with the error e00084ed in the job log (Figure 1):

Figure 1
 

A hardware error has occurred that caused the job to fail. Check the Application Event log for errors (with Event Source: Backup Exec) that occurred at the time the job stopped, for example:

Event Type: Error
Event Source: Backup Exec
Event Category: Devices
Event ID: 33152
Description:
Adamm Mover Error: Unload Rewind Failure!
Error = ERROR_IO_DEVICE
Drive = "TapeDrive 1"
   {DC0CA7FF-815E-4CA9-AB0E-5BC8FE5B5396}
Media = ""
   {00000000-0000-0000-0000-000000000000}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)


Resolution

Check the System Event Log for Event ID 7, 9, 11 or 15. These errors indicate a hardware issue.

Refer to the Related Documents section for assistance in troubleshooting the hardware issues.


Supplemental Material:

System: Ref.#Description
UMI: V-79-57344-34029 0xe00084ed - A hardware error occurred.
Event ID: 33152 Application Event log error
Error Code: 0xe00084ed A hardware error occurred.
Error Code: 0xffff84ed A hardware error occurred
Error Code: 0xa00084ed A hardware error occurred
UMI: V-79-65535-34029 Final error: 0xffff84ed - 0xa00084ed (2684388589)

Products Applied:
 Backup Exec for Windows Servers 10.0, 10.0 5520, 10d (10.1), 10d (10.1) 5629, 11d (11.0), 11d (11.0) 6235, 11d (11.0) 7170, 9.1, 9.1 4691, 9.1 4691 SP1, 9.1 4691 SP2
Last Updated: July 08 2008 09:16 AM GMT
Expires on: 07-08-2009
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Subjects:
 Backup Exec for Windows Servers
   Device Management: Troubleshoot

Languages:
 English (US)

Operating Systems:
Windows 2000

Advanced Server SP3, Advanced Server SP4, Advanced Server Windows Powered SP3, Advanced Server Windows Powered SP4, Datacenter Server SP3, Datacenter Server SP4, Server SP3, Server SP4

Windows Server 2003

DataCenter, DataCenter SP1, Enterprise Server, Enterprise ServerSP1, Standard Server, Standard Server SP1, Storage Server, Storage Server SP1, Web Server, Web Server SP1

Windows Small Business Server 2003

Premium Edition, Standard Edition