This can occur if the Windows XP CD used to create the IDR CD is a Windows XP Service Pack 2 integrated CD.

This issue has been resolved in Backup Exec 10d (10.1.5629) with the application of hotfix 8, see the Related Documents section below.

To workaround the issue in Backup Exec 9.1 follow the steps as outlined below.

Windows XP Service Pack 2 introduced the Windows Firewall which restricts network communication.

Additional steps will have to be completed to disable the Windows Firewall which will allow remote IDR to complete properly and these steps should be completed right before attempting to connect to the Backup Exec Media Server.

If a custom network card driver must be installed, then a reboot will be required in order for the NIC driver to load. If this step is necessary then the steps to disable the Windows Firewall should be followed after the reboot.

At the Connect to Media Server window (Figure 1) select the F1 key on the keyboard to open a command prompt window.

Figure 1
 


In the command prompt window complete the following commands as seen below in Figure 2.

Note: In the first command there is a space between "depend=" and "Netman", otherwise the command will fail.

Figure 2
 

The goal of the commands are to first set the dependency so the Windows Firewall service can be managed, second start the Windows Firewall service and finally to stop the Windows Firewall service.

After the Windows Firewall service has been stopped return to the Connect to Media Server window and resume IDR.