Document ID: 278813
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Installation of the Remote Agent for Windows Servers to machines running the Lotus Notes Client causes the Lotus Notes Client to hang when opening.
Details:
This issue can occur when the Backup Exec Remote Agent is pushed to systems with the Lotus Client installed.  In certain circumstances, the installation of the Remote Agent for Windows Servers can prevent Lotus Client from loading.  Service Pack 1 for Backup Exec (tm) 10.0 revision 5520 contains a workaround for machines that have only the Lotus Domino Client installed.  Refer to the Related Documents section and download and install the service pack to resolve this issue. Please be sure to follow the post installation procedures in the Special Notes section of this TechNote to complete the fix.

Special Installation Instructions:
This section contains additional installation instructions for this hotfix.
Remote Agent for Windows Servers:
After installing the service pack to the Backup Exec 10.0 media server, reinstall the Remote Agent for Windows Servers (RAWS) to all of the remote computers protected by Backup Exec by following the Remote Agent for Windows Servers installation procedure in the Backup Exec Administrator's Guide.
For additional installation instructions please refer to the installation information provided for the service pack.
Special Notes
After installing this hotfix, the following registry key will be created on the Backup Exec Server:
HKey_Local_Machine | Software | VERITAS | Backup Exec | Engine | Domino | Enable Client Support

The default value for this registry key is 1, which allows the Lotus Domino Agent to back up a local Lotus Client if installed. Modifying this key ONLY affects the system on which the key is located. This key is not automatically created on remote systems and as such must be created manually. Setting this registry key to 0 will disable the Lotus Agent on systems which contain the Lotus Client ONLY. This registry key has no effect on a Lotus Domino Server. The addition of this key is designed to work around the following issue: "Installation of Remote Agent to Lotus Clients prevents Lotus Client from loading."
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
The workaround for machines experiencing this issue which contain both the Lotus Domino Server and Lotus Notes Client is to move the Lotus Notes Client to an alternate machine.


Supplemental Material:

System: Ref.#Description
ETrack: 342015 Installation of Remote Agent to Lotus Clients prevents Lotus Client from loading
UMI: V-79-57344-33976 An error occurred during backup. See the job log for details.
Error Code: 0xe00084b8 database.nsf in use - skipped
ETrack: 322129 Random databases skipped reported to be in use because a backup is already in progress

Products Applied:
 Backup Exec for Windows Servers 10.0 5520
Last Updated: October 19 2005 02:29 PM GMT
Expires on: 365 days from publish date
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Subjects:
 Backup Exec for Windows Servers
   Application: Backup, Documentation, Lotus Notes Agent, Patch

Languages:
 Russian, English (US), French, German, Spanish, Italian, Japanese, Chinese

Operating Systems:
Windows 2000

Advanced Server, Datacenter Server, Server

Windows Server 2003

DataCenter, Enterprise Server, Standard Server, Storage Server, Web Server

Windows Small Business Server 2003

Premium Edition, Standard Edition