Document ID: 278547
http://support.veritas.com/docs/278547 E-Mail Colleague IconE-Mail this document to a colleague

The error "Backup Exec could not find a Microsoft Volume Shadow Copy Services (VSS) software or hardware provider on the media server. To use offhost backup, a VSS provider must be installed on both the media server and on the remote computer" appears when doing an offhost backup.
Exact Error Message
ADBO: Offhost backup initialization failure on: "\\Server1\X:"

Backup Exec could not find a Microsoft Volume Shadow Copy Services (VSS) software or hardware provider on the media server. To use offhost backup, a VSS provider must be installed on both the media server and on the remote computer.

Details:
When attempting to back up, the following errors appear in the job log:

ADBO: Offhost backup initialization failure on: "\\Server1\X:"

Backup Exec could not find a Microsoft Volume Shadow Copy Services (VSS) software or hardware provider on the media server. To use offhost backup, a VSS Provider must be installed on both the media server and on the remote computer.

Cause:
This error message appears if backup job is configured to perform offhost backup however requirements for performing offhost backup are not met.

Solution:
Make sure that all requirements (hardware and software) for offhost backup are met before submitting the job. Refer to Backup Exec Administrator's Guide or documents in Related Documents section for additional information.


Supplemental Material:

System: Ref.#Description
UMI: V-79-57344-34100 Backup Exec could not find a Microsoft Volume Shadow Copy Services (VSS) software or hardware provider on the media server. To use offhost backup, a VSS provider must be installed on boh the media server and on the remote computer.
Error Code: 0xe0008534 Backup Exec could not find a Microsoft Volume Shadow Copy Services (VSS) software or hardware provider on the media server. To use offhost backup, a VSS provider must be installed on boh the media server and on the remote computer.

Products Applied:
 Backup Exec 10.0, 10d (10.1), 11d (11.0), 12.0, 12.5
Last Updated: February 01 2010 06:06 PM GMT
Expires on: 365 days from publish date
Subscribe Via E-Mail IconSubscribe to receive critical updates about this document

Subjects:
 Backup Exec
   Application: Backup, Open File Option
   Open File Option: Install, Troubleshoot
Windows Server 2003
   Publishing Status: Kcs
Windows Server 2008
   Publishing Status: Kcs

Languages:
 English (US)

Operating Systems:
Windows Server 2003

DataCenter, DataCenter SP1, Enterprise Server, Enterprise ServerSP1, Standard Server, Standard Server SP1, Storage Server, Storage Server SP1, Web Server, Web Server SP1

Windows Small Business Server 2003

Premium Edition, Standard Edition

Windows Server 2008

Standard (x64-64bit), Standard (x86-32bit)