To which versions of VERITAS Backup Exec (tm) can this hotfix be applied?

This hotfix can only be applied to the following versions of Backup Exec for Windows Servers:

Backup Exec 10.0 for Windows Servers revision 5484

Note:  Backup Exec 10.0 for Windows Servers revision 5484 Service Pack 1 is required to install this hotfix.


What issue does this hotfix resolve?

This hotfix resolves the following issues:

Which files does this hotfix update?

After installing the hotfix, the attributes of the installed files will change as indicated in the table below. Note that the date and time are stored in Universal Time. When looking at the date and time of the file(s) on the server where the hotfix was installed, they will be converted to local time. Use the Date and Time tool provided by Windows to determine the difference between universal time and local time.

Backup Exec Media Servers:
Under C:\Program Files\VERITAS\Backup Exec\NT (by default):  
 

File Name	Date	Time	Version	Size
bedsnt5.dll	04/20/05	12:47:36 AM	10.0.5484.23	599,128
\idr\disk4\NLS\bedrwiz_de.ex_	04/20/05	4:10:12 PM		925,696
\idr\disk4\NLS\bedrwiz_en.ex_	04/20/05	4:10:14 PM		921,600
\idr\disk4\NLS\bedrwiz_es.ex_	04/20/05	4:10:12 PM		926,696
\idr\disk4\NLS\bedrwiz_fr.ex_	04/20/05	4:10:14 PM		925,696
\idr\disk4\NLS\bedrwiz_it.ex_	04/20/05	4:10:38 PM		925,696
\idr\disk4\NLS\bedrwiz_jp.ex_	04/20/05	4:10:38 PM		921,600
\idr\disk4\NLS\bedrwiz_ko.ex_	04/20/05	4:10:42 PM		921,600
\idr\disk4\NLS\bedrwiz_zh.ex_	04/20/05	4:10:42 PM		921,600

Remote Agent for Windows Servers:
Under C:\Program Files\VERITAS\Backup Exec\RANT:
 

File Name	Date	Time	Version	Size
bedsnt5.dll	04/20/05	12:47:36 AM	10.0.5484.23	599,128

How to install this hotfix:

This hotfix must be applied to all Backup Exec media servers.  Follow the steps listed under the section titled "Installation Procedures" to install the hotfix.

Special Installation Instructions:

This section contains additional installation instructions for this hotfix.

After installing this Hotfix to the Backup Exec 10.0 media server, install the Remote Agent for Windows Servers (RAWS) to all of the remote computers protected by Backup Exec by following the Remote Agent for Windows Servers installation procedure in the Backup Exec Administrator's Guide. If RAWS is installed on a SAP R/3 computer, or on a x64 bit computer or 64 bit (Itanium) computer, see the Special Installation Instructions below.

After installing this hotfix to the Backup Exec 10.0 media server, you must reinstall the "Remote Agent for Windows Servers" to all 64 bit computers being protected by Backup Exec. To reinstall the Remote Agent, type the following from the 64 bit computer:

Note 1: <path> = path to the \Backup Exec\NT\Agents\RANT64 directory on the Backup Exec media server

Note 2: This service pack can only patch previous installations of the Backup Exec Remote Agent 64bit (it does not patch the original installation source files for the Remote Agent for 64 bit computers). This service pack places a "patch" file (RAWS64.msp) in the \Backup Exec\NT\Agents\RANT64 directory on the media server. If installing the Backup Exec Remote Agent for 64 bit computers to additional 64 bit computers in the future, run the command above after the initial agent installation to install the patch.

After installing Hotfix 23, recreate all IDR bootable media for Windows 2003 computers.

Before installing the hotfix to Backup Exec 10.0 media servers on each node of a Microsoft cluster, stop the Backup Exec services using "Cluster Administrator".

Before installing the hotfix on a Backup Exec 10.0 Central Administration Server (CAS), communication must be disabled between the CAS and all Managed Media Servers (MMS).  

1.  Open the Backup Exec User Interface.

2.  Click on the Media Servers Button.

3.  Right click on each MMS and uncheck "Communication Enabled"

After the hotfix is installed, enable communication between the CAS and all MMS's.  

1.  Open the Backup Exec User Interface.

2.  Click on the Media Servers Button.

3.  Right click on each MMS and check "Communication Enabled"

After installing Hotfix 23 to the Backup Exec 10.0 media server, you must reinstall the "Remote Agent for Windows Servers" to all SAP R/3 computers being protected by Backup Exec. To reinstall the Remote Agent, type the following from the SAP R/3 server:

Note 1: <path> = path to the Backup Exec\NT\Agents\R3 directory on the Backup Exec media server

Note 2: This service pack can only patch previous installations of the Backup Exec Agent for R/3 for Oracle (it does not patch the original installation source files for the Agent for R/3 for Oracle). This service pack places a "patch" file (SAPR3.msp) in the \Backup Exec\NT\Agents\R3 directory on the media server. If installing the Backup Exec Agent for R/3 for Oracle to additional SAP R/3 computers in the future, run the command above after the initial agent installation to install the patch.

Installation Procedures:

To install the hotfix on a Backup Exec media server, download the hotfix. A prompt will appear asking whether to open or save the download. Perform either of the following:

Click Open to automatically patch the installation of Backup Exec 10.0

- or -

Select Save to save the download to the computer in order to install the hotfix later.


Uninstalling the Hotfix

Once installed, this Backup Exec hotfix cannot be uninstalled.