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Important information regarding Backup Exec for Windows Servers and Microsoft Windows 2003 Service Packs 1 and 2
Details:

While Symantec Backup Exec (tm) for Windows Servers is compatible with Windows 2003 Service Pack 1 (SP1), there are certain changes that need to be made in Windows Firewall to allow the proper functionality of Backup Exec if the firewall is enabled. Please refer to the Related Documents section at the end of this TechNote to view the various types of issues that can occur and their respective solutions.

Windows Firewall is disabled by default after applying Windows 2003 SP1. More information regarding Microsoft Windows 2003 Service Pack 1 and its functionality with other applications can be found at http://www.microsoft.com 

The link above and links below will take you outside the Symantec Web site. Symantec does not control and is not responsible for information outside the Symantec Web site.


Note: Only Symantec Backup Exec 9.1 rev. 4691 and above have been certified with Windows 2003 Service Pack 1. Prior versions of Backup Exec have not been tested with Windows 2003 Service Pack 1.  Backup Exec 11d and above is also certified with both Windows 2003 Service Packs 1 and 2.  Symantec recommends that the latest Windows Service Pack which has been certified be applied to the media server and remote machines to prevent backup and restore failures from occurring.  Backup Exec or agents may install on a machine without the Windows Service Pack being applied, but only partial, limited support can be provided for backup, restore, or security issues unless the service pack or individual patches contained within them are applied.  

"Partial Support" is a more limited level of Support Services than you would receive under "Standard Support." Partial Support is when our technical support engineer provides you with known Fixes/Patches/Workarounds, existing Maintenance Packs, or information from our technical knowledge base in response to your request for assistance. Partial Support does not include development of any new modifications (including security vulnerabilities) to your Licensed Software. Nor will we attempt to reproduce the Problem or escalate issues through management channels or to our engineering resources. Such Partial Support will be subject to the availability of resources, and we may need to limit the time we are able to spend on the Problem.

Note: for more information regarding Symantec's Support Policy, go to:
http://www.symantec.com/enterprise/support/Enterprise_Technical_Support_Policy.pdf

For more information on the Windows Service Packs and the patches contained within them, review the following Microsoft Articles:

Top 10 Reasons to Install Windows Server 2003 SP1
http://www.microsoft.com/technet/downloads/winsrvr/servicepacks/sp1/top10reasons.mspx

List of updates in Windows Server 2003 Service Pack 1
http://support.microsoft.com/kb/824721/ 
.
List of updates in Windows Server 2003 Service Pack 2
http://support.microsoft.com/kb/914962


Acknowledgements
Microsoft
Products Applied:
 Backup Exec for Windows Servers 10.0, 10.0 5484, 10.0 5520, 10d (10.1), 10d (10.1) 5629, 11d (11.0), 11d (11.0) 6235, 11d (11.0) 7170, 12.0, 9.1, 9.1 4691, 9.1 4691 SP4a
Last Updated: May 22 2008 04:03 PM GMT
Expires on: 05-22-2009
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Subjects:
 Backup Exec for Windows Servers
   Application: Backup, Compatibility, Faq, How To, Installation, Restore, Troubleshooting

Languages:
 English (US), French, German, Spanish, Italian, Japanese, Chinese, Korean

Operating Systems:
Windows Server 2003

DataCenter, DataCenter SP1, DataCenter SP2, Enterprise SP2, Enterprise Server, Enterprise ServerSP1, Standard Server, Standard Server SP1, Standard Server SP2, Storage Server, Storage Server SP1, Storage Server SP2, Web Server, Web Server SP1, Web Server SP2

Windows Small Business Server 2003

Premium Edition, Premium Edition R2, Premium Edition SP1, Standard Edition, Standard Edition R2, Standard Edition SP1, Standard Edition SP2