Document ID: 275489
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On attempt to connect to a remote XP workstation, Backup Exec hangs, and keeps prompting for user name and password.
Details:
This can happen because the new XP Firewall (included in Service Pack 2 for Windows XP) is turned on.

More Info about the XP Firewall:
The XP firewall is a software security system that acts as a boundary between the network and the outside world. Windows XP includes Internet Connection Firewall (ICF) that can be used to restrict what information is communicated between the Internet and your home or small office network. ICF also protects a single computer connected to the Internet with a cable modem, a DSL modem, or a dial-up modem since most of these devices do not include a built-in firewall.
Note: If you are running Windows XP Service Pack 2 (SP2) your firewall is turned on automatically.
To obtain more information about the XP firewall use the link listed below:
 http://www.microsoft.com/windowsxp/using/networking/learnmore/icf.mspx

This issue can be resolved in two ways, One way is to simply disable the XP firewall. The second way is to trust the beremote.exe process in the Exceptions tab on the XP firewall configuration in the Control Panel.

I.  How to disable the XP firewall:
1. Go to the Control Panel, and click on the Windows Firewall icon show in Figure 1 below

Figure 1
 

2. Disable the Firewall as shown in the Figure 2 below

Figure 2
 



II.  How to set the XP Firewall to trust the beremote.exe process:

1. First open the XP firewall in Control Panel, select the Exceptions tab, and click the Add Program button (Figure 3).

Figure 3
 

2. Then click Browse and navigate to the location of beremote.exe (usually in the C:\Program Files\Backup Exec\Rant directory)  (Figure 4)

Figure 4
 


3. The beremote.exe process should then show up in the list of programs displayed (Figure 5)

Figure 5
 

4. Finally, click OK and the XP workstation should be ready for backup


Products Applied:
 Backup Exec for Windows Servers 10.0, 10d (10.1), 9.0, 9.1
Last Updated: February 21 2006 06:26 PM GMT
Expires on: 365 days from publish date
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Subjects:
 Backup Exec for Windows Servers
   Remote Agent For Windows Servers: Troubleshoot

Languages:
 English (US)

Operating Systems:
Windows XP

Pro 5.1 SP2