Document ID: 275281
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How to enable debug logging in Backup Exec 10.x or higher for the Agent for SharePoint Portal Server
Details:
Debug logging for the Backup Exec Agent for Sharepoint Portal Server is enabled by toggling a registry key on all servers within a Sharepoint Portal Farm.  This includes Front-end Webservers, Index servers, Search Servers, Job Servers, and the Database server.  The following process enables debug mode for both the Sharepoint Portal Server Agent and the Remote Agent for Windows Servers on a single server.  It is important to create both of these files at the same time on all servers within a given Sharepoint Portal Server Farm.

Warning: The resolution of this issue requires the registry to be edited with the Windows registry editor. Incorrect use of the Windows registry editor can have disastrous results on a server operating system. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

To enable debug logging for the Sharepoint Portal Agent, follow the steps below on all servers within the SPS Server Farm:
1. Click Start | Run and type REGEDIT to open the Windows registry editor
2. Browse the registry tree to the following registry key for the appropriate version of Backup Exec:
   For Backup Exec 10.x - HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Backup Exec\\Engine\Logging
   For Backup Exec 11.x or higher - HKEY_LOCAL_MACHINE\SOFTWARE\SYMANTEC\Backup Exec for Windows Servers\Backup Exec\Engine\Logging
3. Double-click the CreateDebugLog registry value to open the Edit DWORD Value dialog box (Figure 1)
Figure 1.
 

4. Enter the value "1" and click OK to save the changes (Figure 2)
Figure 2.
 

5. Close the Windows registry editor to save the changes made.
6. Restart the Remote Agent for Windows Servers.
The SPSWrapper and Remote Agent logs will be located in the Program Files\RANT\Logs or the Program Files\Backup Exec\Logs directory if Backup Exec is installed.  The files are named with the name of the server they were created on, the text SPSwrapper or Beremote, a number which increments each time the Remote Agent service is cycled, and have the .log extension.  The latest logs can be determined by checking either the incremental number or the modified dates of the log.
Example: Server-SPSWrapper00.log, or Server-Beremote02.log

Note: The registry setting has to be changed to "0" after completing the debug to disable debugging.

Products Applied:
 Backup Exec for Windows Servers 10.0, 10d (10.1), 11d (11.0), 12.0, 12.5
Last Updated: October 07 2008 04:31 PM GMT
Expires on: 10-07-2009
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Subjects:
 Backup Exec for Windows Servers
   Application: Sharepoint Portal Server, Troubleshooting
   Application Basics: Troubleshoot

Languages:
 English (US)

Operating Systems:
Windows 2000

Advanced Server SP4, Datacenter Server SP4, Server SP4

Windows Server 2003

Enterprise Server, Standard Server

Windows Small Business Server 2003

Premium Edition, Standard Edition

Windows Server 2008

Standard (x64-64bit), Standard (x86-32bit)