VERITAS Backup Exec (tm) Remote Agent for Windows Servers service fails to start, with the error:
Error 3: The system cannot find the path specified

Figure 1
 


This issue may occur for the following reasons:

a. The executable beremote.exe is missing.
b. The path to the executable is not set correctly for the Backup Exec Remote Agent service.
c. Port 10000 is being used by some other application.

Please follow the steps given below in order to resolve the above issue:

a. Verify the existence of the following directories on the server which hosts the Remote Agent:
C:\Program Files\VERITAS\Backup Exec\RANT

If the VERITAS or RANT directory is missing, the Remote Agent should be reinstalled. (For more information, please refer to the Related Documents section of this TechNote).


b. Check whether the path to the executable for the Backup Exec Remote Agent service is shown correctly

1.  To check this, go to Start | Run and type services.msc to open the SERVICES console

2.  Right-click the Backup Exec Remote Agent for Windows Servers service and select Properties (Figure 2)

Figure 2
 


3. Verify that the Path to executable: exists and is the same as shown in step "a"

If not, then change the value of Path to executable by following the steps given below:

1. Open REGEDIT

2. Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelator

3. Modify the ImagePath key to show the correct path (Figure 3)

Figure 3
 

c. Port 10000 is being used by some other application.

To check if any other application is using port 10000, go to Start | Run and type CMD to open a command prompt window.

Type the command netstat -a and press <Enter>.

If there is any entry for port 10000 in the output, then it means that the port 10000 is being used by another application on the same server.

To change the Network Data Management Protocol (NDMP) port, refer to the Related Documents section of this TechNote.