Document ID: 272903
http://support.veritas.com/docs/272903
E-Mail Colleague IconE-Mail this document to a colleague

Backup job log shows exceptions when a Shadow Copy operation is run against non-Shadow Copy components and the "Advanced Open File Option" is not installed

Exact Error Message
The Backup job was configured to use the Advanced Open File Option.However,files were skipped.Unable to open item/File can not be verified.

Details:
The error indicates AOFO could not be used for the Shadow Copy operation:

Figure 1
 

Figure 2
 

The following errors may also appear:

Initialization failure on: "\\SERVER\C:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
OFO: Snapshot error (0xfffffed1): A failure occurred querying the Writer status.

Unable to open the item C:\WINNT\system32\dhcp\dhcp.mdb - skipped.
Unable to open the item C:\WINNT\system32\dhcp\j50.log - skipped.
Unable to open the item C:\WINNT\system32\dhcp\tmp.edb - skipped.

As you can see in the Job log shown in Figure 3, the Shadow Copy components have backed up successfully.  Exceptions have  occurred only while backing non-Shadow Copy components, which is not supported by the Microsoft Volume Shadow Copy Service.

Figure 3
 

Cause: These exceptions are generated because "Microsoft Volume Shadow Copy Service" technology is only applicable for backing up Shadow copy components. It can not be used to back up any open or in use files on other resources.

Resolution: In order to protect other in use or open files, the license for the Advanced Open File Option (AOFO) must be registered on the media server. Otherwise only Shadow Copy Components will continue to be protected.

Backup Exec provides different options for AOFO technology that will become available only after entering the valid AOFO license on the media server. (Figure 4)

Figure 4

 





Supplemental Material:

System: Ref.#Description
UMI: V-79-57344-65078 Exceptions: Unablet to Open or The file can not verify

Acknowledgements
0xfffffed1 fffffed1 xfffffed1

Products Applied:
 Backup Exec for Windows Servers 10.0, 10d (10.1), 9.0, 9.0 4367, 9.0 4367 SP1, 9.0 4454, 9.0 4454 SP1, 9.1, 9.1 4691, 9.1 4691 SP1

Last Updated: December 15 2005 07:41 PM GMT
Expires on: 365 days from publish date
Subscribe Via E-Mail IconSubscribe to receive critical updates about this document

Subjects:
 Backup Exec for Windows Servers
   Application: Troubleshooting

Languages:
 English (US)

Operating Systems:
Windows 2000

Advanced Server, Server

Windows NT

4.0 Server SP6a

Windows Server 2003

Enterprise Server, Standard Server