Document ID: 272886
http://support.veritas.com/docs/272886
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How to manually force Backup Exec for Windows Servers to re-index the on-disk catalogs to potentially resolve issues with the Restore Selections not showing up properly or prevent duplicate job failures

Details:

Occasions that can require the on-disk catalogs to be re-indexed:



1.  Stop the Backup Exec services

2.  Rename the Catalogs folder to anything other than "Catalogs". The default location for this folder is: \Program Files\Veritas\Backup Exec\Catalogs or \Program Files\Veritas\Backup Exec\NT\Catalogs (See Note 1)

3.  Start the Backup Exec services (an empty Catalogs folder will be created automatically)

4.  Launch Backup Exec and verify the there are no restore selections by clicking on the restore button.

5.  Stop the Backup Exec services

6.  Delete the empty catalogs folder that was automatically created in step 3

7.  Rename the original Catalogs folder back to "Catalogs"

8.  Start the Backup Exec services

9.  Verify with Task Manager that the process: bengine.exe has 0% CPU utilization before proceeding so that Backup Exec can complete the re-index process (See Note 2)

10 Launch Backup Exec and verify that the restore selections are showing up properly

Note 1 The path to the \Catalogs folder can be verified within the Backup Exec GUI by clicking on the dropdown menu items: Tools | Options | Catalogs.
Note 2  During the re-index process bengine.exe will utilize a large percent of CPU possibly up to 100%.  The time it takes to complete the re-index depends on the number and size of the catalog files.  



Products Applied:
 Backup Exec for Windows Servers 10.0, 10d (10.1), 11d (11.0), 12.0, 12.5, 9.0, 9.1

Last Updated: April 23 2009 03:43 PM GMT
Expires on: 04-23-2010
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Subjects:
 Backup Exec for Windows Servers
   Application: How To, Restore, Troubleshooting

Languages:
 English (US)

Operating Systems:
Windows 2000

Advanced Server, Server

Windows XP

Pro 5.1

Windows Server 2003

Enterprise Server, Standard Server

Windows Small Business Server 2003

Premium Edition, Standard Edition