This issue occurs only if all of the following conditions apply:

1. The local media server is running Backup Exec 9.0 build 4454 or Backup Exec 9.1 build 4691
2. Both the local AND remote machines are running the Microsoft Windows 2003 operating system
3. The restore credentials must be valid on both the restore target and the local media server
4. The Backup Exec Remote Agent is either not installed or not started on a remote system during a restore operation of the Shadow Copy Components of the remote system

Other operating systems and other versions of Backup Exec that do not match the above scenario are not affected by this issue.

The Backup Exec Remote Agent for Windows Servers is required for all local and remote backup and restore operations of Windows-based operating systems performed with Backup Exec for Windows Servers. In the event that the Remote Agent for Windows Servers (RAWS) is either not installed or not started on a remote Windows 2003 computer during a Shadow Copy Components restore, the Shadow Copy Components restore operation will generate a warning followed by a successful completion status (Figure 1).

Figure 1
 

On inspection, it may be found that the Shadow Copy Components were restored to the local media server. This behavior is seen with both manual restores and restores using the Intelligent Disaster Recovery Option (IDR).

VERITAS Technical Services strongly recommends that all affected Backup Exec 9.0 installations are upgraded to Backup Exec 9.1.4691 and the following patch is applied to all Backup Exec 9.1 media servers:

Be4691RHF26_268014.exe 9.1.4691 Hotfix 26

 http://support.veritas.com/docs/268014

Be aware that 9.1.4691 Hotfix 26 can only be applied to Backup Exec 9.1.4691 installations. A patch to resolve this issue is not available for Backup Exec 9.0 therefore, affected Backup Exec 9.0 installations will first need to upgrade to Backup Exec 9.1.4691, and then apply Hotfix 26. The upgrade from Backup Exec 9.0 to Backup Exec 9.1 is a free upgrade.  Following the installation of Hotfix 26, restore operations of Shadow Copy Components will no longer attempt to redirect themselves to the local media server.

Please note that after the patch has been applied, the Backup Exec Remote Agent for Windows Servers will need to be pushed out to each remote system being protected by Backup Exec.


If it has been determined that the Remote Agent service was not installed or not running during a time of restore, and that this issue has been encountered, the following considerations should be made:

If the local media server has not been rebooted:

1. Do not reboot the system
2. Perform a restore of the Shadow Copy Components from the latest full backup:
 http://support.veritas.com/docs/236661

If the local media server has been rebooted:

1. Boot the system into the Active Directory Recovery Mode
2. Perform a restore of the Shadow Copy Components from the latest full backup if possible
3. If the machine will not boot or function properly, a full disaster recovery will need to be performed:
 http://support.veritas.com/docs/236240