Document ID: 263037
http://support.veritas.com/docs/263037
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After installing Backup Exec 9.x, 10.x or 11.x on a Windows 2003 server, an error message is generated indicating that the Network Load Balancing Service failed to start.

Exact Error Message
Event ID: 7000 Event Source: Service Control Manager Description: The Network Load Balancing service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Details:
Even when Network Load Balancing (NLB) is not currently installed, some NLB registry keys may be present in the registry. Microsoft has identified this as a problem in Windows 2000 Advanced server. The recommended solution also resolves the issue in Windows 2003.

To prevent these error messages from occurring, remove the following registry subkeys (if they exist) after a complete backup of the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\WLBS
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WLBS


An alternative method, as recommended by Microsoft, to prevent this event ID from appearing in the system event log, is to modify the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WLBS\Group (if it exists)

Follow these steps:

1. Start Registry Editor. To do so, click Start | Run, type regedt32, and then click OK

Warning: Incorrect use of the Windows Registry Editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WLBS

3. In the right pane, right-click the Group registry entry, and then click Modify

By default, the Group string value is set to PNP_TDI. To prevent the occurrence of event ID 7000, set the value of the Group entry to an empty string (Figure 1). To do so, delete the PNP_TDI value in the Value data box, and then click OK.

Figure 1
 

4. Quit Registry Editor



Supplemental Material:

System: Ref.#Description
Event ID: 7000 The Network Load Balancing service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Acknowledgements
Microsoft Knowledge Base Article: 268437 and 833375

Products Applied:
 Backup Exec for Windows Servers 10.0, 10.0 5484, 10.0 5520, 10d (10.1), 11d (11.0), 9.0, 9.0 4367, 9.0 4367 SP1, 9.0 4454, 9.0 4454 SP1, 9.1, 9.1 4691, 9.1 4691 SP1

Last Updated: January 31 2007 04:25 PM GMT
Expires on: 365 days from publish date
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Subjects:
 Backup Exec for Windows Servers
   Application: Installation

Languages:
 English (US), French, German

Operating Systems:
Windows 2000

Advanced Server, Advanced Server SP1, Advanced Server SP2, Advanced Server SP3, Advanced Server SP4, Datacenter Server, Datacenter Server SP1, Datacenter Server SP2, Datacenter Server SP3, Datacenter Server SP4, Server, Server SP1, Server SP2, Server SP3, Server SP4

Windows Server 2003

DataCenter, DataCenter (IA64), Enterprise (IA64), Enterprise Server, Standard Server, Web Server