After installing Backup Exec 9.x, 10.x or 11.x on a Windows 2003 server, an error message is generated indicating that the Network Load Balancing Service failed to start.
Exact Error Message
Event ID: 7000 Event Source: Service Control Manager Description: The Network Load Balancing service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Details:
Even when Network Load Balancing (NLB) is not currently
installed, some NLB registry keys may be present in the registry. Microsoft has
identified this as a problem in Windows 2000 Advanced server. The recommended
solution also resolves the issue in Windows 2003.
To prevent these error
messages from occurring, remove the following registry subkeys (if they exist)
after a complete backup of the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\WLBSHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WLBS
An alternative method, as recommended by Microsoft, to prevent
this event ID from appearing in the system event log, is to modify the following
registry
key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WLBS\Group
(if it exists)
Follow these steps:
1. Start
Registry Editor. To do so, click
Start | Run, type
regedt32, and then click
OKWarning: Incorrect use of the Windows Registry
Editor may prevent the operating system from functioning properly. Great care
should be taken when making changes to a Windows registry. Registry
modifications should only be carried-out by persons experienced in the use of
the registry editor application. It is recommended that a complete backup of the
registry and workstation be made prior to making any registry
changes.2. Locate and then click the following registry
subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WLBS3.
In the right pane, right-click the
Group registry entry, and then click
ModifyBy default, the
Group string value is set to
PNP_TDI. To prevent the occurrence of event ID 7000, set the value of the
Group entry to an empty string (Figure 1). To do so, delete the
PNP_TDI value in the
Value data box, and then click
OK.
Figure 1
4. Quit
Registry Editor
Supplemental Material:| System: Ref.# | Description |
| Event ID: 7000 | The Network Load Balancing service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. |
Acknowledgements
Microsoft Knowledge Base Article: 268437 and 833375
Products Applied:
Backup Exec for Windows Servers 10.0, 10.0 5484, 10.0 5520, 10d (10.1), 11d (11.0), 9.0, 9.0 4367, 9.0 4367 SP1, 9.0 4454, 9.0 4454 SP1, 9.1, 9.1 4691, 9.1 4691 SP1
Subjects:
Backup Exec for Windows Servers
Application: Installation
Languages:
English (US), French, German
Operating Systems:
Windows 2000Advanced Server, Advanced Server SP1, Advanced Server SP2, Advanced Server SP3, Advanced Server SP4, Datacenter Server, Datacenter Server SP1, Datacenter Server SP2, Datacenter Server SP3, Datacenter Server SP4, Server, Server SP1, Server SP2, Server SP3, Server SP4
Windows Server 2003
DataCenter, DataCenter (IA64), Enterprise (IA64), Enterprise Server, Standard Server, Web Server
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