Document ID: 261457
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"The backup of the item is bad" (a000fe2d HEX or e000fe2d HEX) is reported during a failed Legacy Microsoft Exchange mailbox backup.
Exact Error Message
The backup of the item is bad

Warning: %Email message% is a corrupt file. The file cannot verify

Unable to backup the attachment data associated with one or more messages. Some messages and their attachments may have been deleted while the backup was already in progress.

Details:
Final Error Code:  a000fe2d HEX (0xa000fe2d HEX) or e000fe2d HEX (0xe000fe2d HEX)

Final Error Description:  "The backup of the item is bad"

Final Error Category:  Resource Errors

Error Text In Job Log:  "Warning:  %Email message% is a corrupt file.  The file cannot verify" or "Unable to backup the attachment data associated with one or more messages. Some messages and their attachments may have been deleted while the backup was already in progress."



After running a mailbox backup, the job completion status will show a failure with the error code description as follows:
"The backup of the item is bad" if files that Backup Exec software believes are corrupt are encountered (Figure 1).

Figure 1
 


To potentially resolve this issue, perform the following steps:

1. Verify if any emails are quarantined. If so, those e-mails need to be excluded from the backup.
2. If any users are selected for backup whose mailboxes no longer exist, deselect these users from the backup job.
3. Make sure the Antivirus Application is not improperly scanning the file system on the Exchange Server and that the Spam Filter is configured properly.  For more information on this, review the following document:
Microsoft Exchange mailboxes backed up via the Microsoft Exchange Agent hang in random locations within the backup set if Anti-virus and/or Spam Filtering Applications are not configured properly.    http://support.veritas.com/docs/267437

4. If using Advance Open File Option (AOFO), backup just Exchange in a separate job with AOFO deselected.
5. Verify if the option "Enable single instance backup for message attachments (for mailbox and public folder backups only)" is enabled. If yes, uncheck and verify the results. For more information, refer to the Related Documents Section below.

If the issue still occurs after performing the steps above, the registry can be modified per the following steps, to prevent jobs from failing on files which Backup Exec believes to be corrupt:


Warning: Use of this registry key will result in the successful status of job operations that otherwise would have qualified as being failed operations. Ordinarily, successful job status indicates that 100% of the targeted data has been protected and recorded to media. After this registry key has been enabled, a successful job status will indicate a primarily successful backup operation with exceptions. When this key has been enabled, Symantec recommends that an inspection of job log files is performed to make note of any possible exceptions that may have occurred during a backup operation.


Warning: Incorrect use of the Windows registry editor can have disastrous results on a server operating system. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

1. Run REGEDT32.EXE

2. Browse to the following key:

Backup Exec 9.x and 10.x: HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Backup Exec\Engine\Backup
Backup Exec  11d and 12.x: HKEY_LOCAL_MACHINE\SOFTWARE\SYMANTEC\Backup Exec\Engine\Backup

3. In the right window, double-click Fail Jobs on Corrupt Files (Figure 2)

Figure 2
 

4. In the DWORD Editor dialog box, change the Value Data to 0 (zero) (Figure 3)

Figure 3
 

5. Click OK
6. Exit Regedt32
7. Recycle Backup Exec services.



Supplemental Material:

System: Ref.#Description
Europa: 2073914 Job Fails with Backup of the Item is Bad causing the job to stop
UMI: V-79-57344-65069 The backup of the item is bad.
Error Code: 0xa000fe2d HEX The backup of the item is bad.
Error Code: 0xe000fe2d HEX The backup of the item is bad.

Products Applied:
 Backup Exec 10.0, 10d (10.1), 11d (11.0), 12.0, 12.5, 9.0, 9.0 4367, 9.0 4367 SP1, 9.0 4454, 9.0 4454 SP1, 9.1, 9.1 4691, 9.1 4691 SP1
Last Updated: July 07 2009 04:00 PM GMT
Expires on: 07-07-2010
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Subjects:
 Backup Exec
   Agent For Exchange: Backup-Restore, Troubleshoot
   Application: Backup, Exchange Module

Languages:
 English (US), French, German, Spanish, Italian, Japanese, Chinese

Operating Systems:
Windows 2000

Advanced Server SP2, Advanced Server SP3, Advanced Server Windows Powered SP1, Advanced Server Windows Powered SP2, Datacenter Server SP2, Datacenter Server SP3, Professional SP2, Professional SP3, Professional SP4, Server SP2, Server SP3, Server SP4, Server Windows Powered SP1, Server Windows Powered SP2

Windows NT

4.0 Server SP4, 4.0 Server SP5, 4.0 Server SP6a, 4.0 Workstation SP4, 4.0 Workstation SP5, 4.0 Workstation SP6a

Windows NT Small Business Server

2000, 4.0, 4.5

Windows XP

Pro 5.1, Pro 5.1 SP1

Windows Server 2003

Enterprise Server, Standard Server