When attempting a push install of the Remote Agent for Windows Servers in Backup Exec for Windows Servers to a workstation or server, the error message ''Attempting to connect to \\Server failed with the following error "The RPC server is unavailable" is returned and the Backup Exec Remote Agent service is not installed.

Document ID: 255826
http://support.veritas.com/docs/255826

E-Mail this document to a colleague

Exact Error Message
The RPC service is unavailable

Details:

There are several reasons for this issue:

The Remote Procedure Call (RPC) service on the workstation or on the server fails to connect
Firewall configuration
The Remote Procedure Call (RPC) service is not started
Unable to resolve a domain name service (DNS) or NetBIOS name
The Remote Registry service is not started

Refer to the Related Documents section for additional information on troubleshooting this issue.

Workaround:

Perform a local installation of the Remote Agent. Refer to the following document:

How to perform a local installation of the Backup Exec Remote Agent for Windows Servers or the Advanced Open File Option

http://seer.entsupport.symantec.com/docs/258982.htm

Related Documents:

http://support.veritas.com/docs/258982

http://support.veritas.com/docs/282178

http://support.veritas.com/docs/282613

Products Applied:
Backup Exec for Windows Servers 10.0, 10.0 5484, 10.0 5484 SP1, 10.0 5484 SP2, 10.0 5520, 10d (10.1), 10d (10.1) 5629, 11d (11.0), 11d (11.0) 6235, 11d (11.0) 7170, 12.0, 9.0, 9.0 4367, 9.0 4367 SP1, 9.0 4454, 9.0 4454 SP1, 9.1, 9.1 4691, 9.1 4691 SP1, 9.1 4691 SP2

Last Updated: July 01 2008 01:25 PM GMT
Expires on: 07-01-2009

Subscribe to receive critical updates about this document

Subjects:
Backup Exec for Windows Servers
   Application: Installation
   Equipment: Installation
   Operating System: Installation

Languages:
English (US)

Operating Systems:
Windows 2000

Advanced Server Windows Powered SP1, Advanced Server Windows Powered SP2, Datacenter Server SP3, Professional SP1, Professional SP2, Professional SP3, Server SP1, Server SP2, Server SP3

Windows NT

4.0 Server SP5, 4.0 Server SP6a, 4.0 Workstation SP5, 4.0 Workstation SP6a

Windows XP

Pro 5.1, Pro 5.1 64-bit

Windows Server 2003

DataCenter, Enterprise Server, Standard Server

Windows Small Business Server 2003

Premium Edition, Standard Edition

Symantec World Headquarters:
20330 Stevens Creek Blvd. Cupertino, CA 95014
World Wide Web: http://www.symantec.com,
Tech Support Web: http://entsupport.symantec.com,
E-Mail Support: http://seer.entsupport.symantec.com/email_forms,
FTP: ftp://ftp.entsupport.symantec.com or http://ftp.entsupport.symantec.com

THE INFORMATION PROVIDED IN THE SYMANTEC SOFTWARE KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. SYMANTEC SOFTWARE DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SYMANTEC SOFTWARE OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES,EVEN IF SYMANTEC SOFTWARE OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.