Document ID: 255029
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Backup Exec 9.x or 10.x fails to install, and the error message "Failed to install third party products" or "Error 1603 installing VERITAS Update using cmdline" is reported in the Backup Exec installation log file (bkupinst.log).
Exact Error Message
msiexec.exe /i "C:\vu\WINNT\INSTALL\VxSDM\VERITAS Update.msi" /qn ALLUSERS=1 INSTALLDIR="C:\Program Files\VERITAS\VxUpdate" TRANSFORMS=C:\vu\WINNT\INSTALL\VxSDM\1033.MST
Failed to install third party products OR "Error 1603 installing VERITAS Update using cmdline:"

Details:
When installing VERITAS Backup Exec (tm) 9.x or 10.x, the following error may appear in the installation log:

msiexec.exe /i "C:\vu\WINNT\INSTALL\VxSDM\VERITAS Update.msi" /qn ALLUSERS=1 INSTALLDIR="C:\Program Files\VERITAS\VxUpdate" TRANSFORMS=C:\vu\WINNT\INSTALL\VxSDM\1033.MST. Failed to install third party products

When installing Backup Exec 9.x or 10.x, the following error may appear in the installation log when installing VERITAS Update:

Error 1603 installing VERITAS Update using cmdline.

The Microsoft Windows Installer is used to install both Backup Exec 9.x or 10.x  for Windows Servers and VERITAS Update. The error occurs because the Windows Installer does not have sufficient rights to one of the following directories:

· ·
To install Backup Exec or VERITAS Update, the user "System" must have Read, Write, and Read & Execute rights to all four directories listed above.


To verify the rights on a directory, do the following:

1. Open Windows Explorer

2. Right-click on a directory listed above

3. Click Properties, and then click the Security tab

Note:  If the directory being checked does not have a Security tab, the drive is not an NT File System (NTFS) drive, and therefore did not cause the installation failure.

4. Verify the user "System" has the three rights listed above (Figure 1)

Figure 1
 


If "System" does not have the required rights, do the following to grant "System" the required rights:

1. Click Add

2. Select the user "System," and then click Add

3. Click OK

4. With the user "System" selected, select Allow for the rights: Read, Write, and Read & Execute, and then click OK.
In addition to the above rights, verify that the Restrict CD-ROM access to locally logged-on user Only policy is not selected under the Group Policy settings.


To verify the group policy settings, do the following:

1. Click Start | Run, and then type MMC

2. From the Microsoft Management Console (MMC), select Add/Remove Snap-in

3. Select Group Policy Snap-in

4. In Group Policy Snap-in, click Windows Settings | Local Policy | Security Settings (Figure 2)

Figure 2
 

5. Double-click the policy: Restrict CD-ROM access to locally logged-on user only

6. From the Local Security Policy Setting dialog, select Disabled, and then click OK (Figure 3)

Figure 3
 

7. Quit MMC

8. Log out from the server and log onto the server for the changes to take effect (since this is a group policy). After the new rights have been added, run the Backup Exec or VERITAS Update installation again.



Supplemental Material:

System: Ref.#Description
Event ID: 1603 Failed to install third party products

Products Applied:
 Backup Exec for Windows Servers 10.0, 10d (10.1), 9.0, 9.1
Last Updated: February 22 2006 04:47 AM GMT
Expires on: 365 days from publish date
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Subjects:
 Backup Exec for Windows Servers
   Application: Installation

Languages:
 English (US), French, German, Spanish, Italian, Japanese, Chinese

Operating Systems:
Windows 2000

Advanced Server, Datacenter Server, Professional, Server

Windows NT

4.0 Server SP6a, 4.0 Workstation SP6a

Windows XP

Pro 5.1, Pro 5.1 SP1

Windows Server 2003

DataCenter, Enterprise Server, Standard Server, Web Server