Document ID: 254246
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How to change the user name or password of the Backup Exec Services Account in Backup Exec for Windows Servers (BEWS)
Details:
There are times when the user name or password of the Backup Exec Services Account must be changed. Backup Exec Services Manager can be used to simplify this process.
Before using the Backup Exec Services Manager to change the user name or password of the Backup Exec Services Account, the user name and password must already exist. Backup Exec Services Manager does not create an account or set its password; it only configures all of the Backup Exec services to use the specified account name and password.
To change the user name or password, do the following:
1. Double-click Backup Exec Services Manager (Figure 1)
Figure 1
 
2. Click Services credentials (Figure 2)
Figure 2
 
3. Enter the required Backup Exec Services Account information in the Service Account Information Window and then click OK (Figure 3)
Figure 3
 
4. All Backup Exec Services information will be changed (Figure 4)
Figure 4
 
5. After applying the new settings,  a message to restart Backup Exec Services will appear. Click OK (Figure 5).
Figure 5
 
If the attempt failed, verify the user name, domain name and password information entered in the Service Account Information window.
Note: All Backup Exec services should be stopped and restarted before proceeding with future Backup Exec jobs. This can be accomplished by clicking Stop all services and Start all services (Figure 2).


To change the Backup Exec service account credentials using BEUtility do the following:
Method I
1. Go to the <Drive Name>:\Program Files\Symantec\Backup Exec directory (default location), and double-click on BEUtility.exe to run it.
2. Expand Known Media Servers, right-click on All Media Servers, select New Media Server.(Figure 6)
Figure 6
 
3. Enter the name of the media server or Click the browse button and select the name of the Media server for which you wish to change the service account credentials (Figure 7)
Figure 7
   
4. The media server now appears in the right window pane when you click on All Media servers.(Figure 8)
Figure 8
 Figure_8.jpg  
5. In the right window pane, select the Backup Exec media server, and then click Change Service Account from the General Task options in the left window pane (Figure 9)
Figure 9  
 

6. The Set Service Account window appears. Enter the login name and password and click Ok (Figure 10)
Figure 10
     
7. This account is now given the following rights:

8. The Backup Exec service account is changed and an Operation Progress window appears. Click Close to return to Backup Exec console.(Figure 11)
Figure 11
 

Method II
9. Click on Tools | Backup Exec Services (Figure 12)
Figure 12
   
10. Click on option Service Credentials in the Backup Exec Services Manager which opens the Service account information window.(Figure 13)
Figure 13
   
11. Enter the username and password. Select the appropriate domain name and click Ok.(Figure 14)
Figure 14
   
12. Backup Exec prompts you to restart the services for the changes to take effect. Click Ok.(Figure 15)
Figure 15
   
13. Click Ok in the Reconfiguration Status window after the processing is completed.  
14. In the Backup Exec Services Manager click on Restart all services to restart the services and return to Backup Exec console. (Figure 16). For 9.x stop and start all the services.
Figure 16
   



Supplemental Material:

System: Ref.#Description
Event ID: 1069 The Service Failed to start due to a logon failure

Products Applied:
 Backup Exec 10.0 5484 SP5, 10d (10.1) 5629 SP3, 11d (11.0) 6235 SP3, 11d (11.0) 7170 SP3, 12.0 SP2, 12.5
Last Updated: October 28 2009 02:49 PM GMT
Expires on: 10-28-2010
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Subjects:
 Backup Exec
   Application: Configuration, How To
Windows Server 2003
   Information Development: Managing
Windows Server 2008
   Information Development: Configuring

Languages:
 English (US)

Operating Systems:
Windows Server 2003

Enterprise SP2, Standard Server SP2

Windows Server 2008

Enterprise (x64-64bit), Enterprise (x86-32bit), Standard (x64-64bit), Standard (x86-32bit)