Document ID: 243328
http://support.veritas.com/docs/243328
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http://support.veritas.com/docs/243328
E-Mail this document to a colleague
Restore job fails while restoring a Mailbox -V-79-57344-33932 - 0xe000848c - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again. \\Server name\Microsoft Information Store\Storage group name Unable to attach to \\Server name\Microsoft Information store\storage group name
Exact Error Message
Unable to attach to \\ServerName\Microsoft Exchange Mailboxes. Access is denied.
Unable to attach to \\ServerName\Microsoft Exchange Mailboxes. Access is denied.
Details:
2. Click View | Advanced Features (Figure 1)
3. Locate, and then right-click the Backup Exec Service Account
4. Click Properties
5. Click the Exchange Advanced tab (Figure 2)
6. Click to clear the Hide from Exchange address lists check box (Figure 2)
7. Click OK
8.Before restoring a mailbox or a mail message, a few things need to be checked and enabled:
9.Check that there is sufficient disk space available for staging the Information store, This is because Backup Exec will stage the entire Exchange Information Store before restoring any individual items.
10.The default location for temporary files is: C:\Temp. This needs to be changed to the drive with the most space available.
11.This is done as follows:
Tools->Options ->Restore (Path on media server for staging temporary restore data...).
12.The user concerned needs to be logged out of their email.
13. Run the restore, it will be successful.
Symantec Backup Exec (tm) requires a mailbox to be
associated with the Backup Exec service account for the purpose of protecting
Microsoft Exchange at the mailbox level. This mailbox cannot be hidden. If the
mailbox that Backup Exec is configured to log in with is hidden from the address
book, the backup job will not be able to attach to the Exchange Server when it
runs. Therefore, the mailbox needs to be made available to the Global Address
List (GAL).
To remove the "Hidden" attribute of a mailbox, in Exchange 2000, perform the following:
1. Open the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in (Figure 1)
To remove the "Hidden" attribute of a mailbox, in Exchange 2000, perform the following:
1. Open the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in (Figure 1)
Figure 1
2. Click View | Advanced Features (Figure 1)
3. Locate, and then right-click the Backup Exec Service Account
4. Click Properties
5. Click the Exchange Advanced tab (Figure 2)
Figure 2
6. Click to clear the Hide from Exchange address lists check box (Figure 2)
7. Click OK
8.Before restoring a mailbox or a mail message, a few things need to be checked and enabled:
9.Check that there is sufficient disk space available for staging the Information store, This is because Backup Exec will stage the entire Exchange Information Store before restoring any individual items.
10.The default location for temporary files is: C:\Temp. This needs to be changed to the drive with the most space available.
11.This is done as follows:
Tools->Options ->Restore (Path on media server for staging temporary restore data...).
12.The user concerned needs to be logged out of their email.
13. Run the restore, it will be successful.
Acknowledgements
Microsoft KnowledgeBase Article Q273844
Microsoft KnowledgeBase Article Q273844
Products Applied:
Backup Exec for Windows Servers 10.0, 10.0 5484, 10.0 5520, 10d (10.1), 10d (10.1) 5629, 11d (11.0), 11d (11.0) 6235, 11d (11.0) 7170, 12.0, 12.5, 9.0, 9.0 4454, 9.1, 9.1 4691
Backup Exec for Windows Servers 10.0, 10.0 5484, 10.0 5520, 10d (10.1), 10d (10.1) 5629, 11d (11.0), 11d (11.0) 6235, 11d (11.0) 7170, 12.0, 12.5, 9.0, 9.0 4454, 9.1, 9.1 4691
Last Updated: November 28 2009 10:04 AM GMT
Expires on: 365 days from publish date
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Expires on: 365 days from publish date
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Subjects:
Backup Exec for Windows Servers
Application: Exchange Module
Backup Exec for Windows Servers
Application: Exchange Module
Languages:
English (US)
English (US)
Operating Systems:
Windows 2000
Windows 2000
Advanced Server, Advanced Server SP1, Advanced Server SP2, Advanced Server Windows Powered, Advanced Server Windows Powered SP1, Advanced Server Windows Powered SP2, Datacenter Server, Datacenter Server SP1, Datacenter Server SP2, Server, Server SP1, Server SP2, Server Windows Powered, Server Windows Powered SP1, Server Windows Powered SP2
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