Details:

Please note:  An attempt should first be made to un-install the Remote Agent for Windows Servers (RAWS) or Advanced Open File Option (AOFO) via the Control Panel, Add/Remove Programs Applet on a remote Windows Machine.  The procedure below to manually remove RAWS should only be performed once it has been confirmed the agent cannot be properly removed via Add/Remove Programs:


1. On the remote machine, download and install the Windows Installer Cleanup Utility from Microsoft's Site:

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301/en-us


2. Launch the utility and only remove the entry Veritas Backup Exec Remote Agent for Windows Systems <OR> Symantec Backup Exec Remote Agent for Windows Systems.

3. Map a drive letter to the Backup Exec (tm) for Windows Servers Media Server's RANT32, RAWS32, or RAWSX64 (if an x64 bit machine) directory using the following path:

\Program Files\VERITAS\Backup Exec\NT\Agents\RANT32

<OR>

\Program Files\Symantec\Backup Exec\\Agents\RAWS32 or RAWSX64

4. At the command prompt, enter the mapped drive letter.

5. Type setup.exe /AOFO: -s -u, and press <Enter>. The command also uninstalls <RAWS> from the system and will remove AOFO (Advanced Open File Option) Entries if any possibly exist on the machine.


Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.


6. On the remote machine, launch the registry editor (Start>Run>REGEDT32) and remove the keys below if they are present:

HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Agent Accelerator for Windows NT/2000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelerator


<OR>


HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec for Windows\Remote Agent for Windows Servers

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelerator

For Windows 2000 Systems, the following additional registry key also needs to be deleted if the Backup Exec 8.x. Remote Agent was ever installed.  Otherwise, an entry may remain in Add/Remove Programs and the Remote Agent for Windows Servers may not re-install properly.

HKEY_CLASSES_ROOT\installer\Products\10A55C2358659574A8CDA75C2E1CFCCA4.

7. Delete the following folders if they exist from the remote machine via Windows Explorer:

C:\Rant

<OR>

C:\Program Files\VERITAS\Backup Exec\RANT

<OR>

C:\Program Files\Symantec\Backup Exec\RAWS


8. Empty the Recycle Bin.


9. Reboot the remote machine prior to attempting to re-install the Remote Agent for Windows Servers.

Related Documents:

190651: How to uninstall the VERITAS Backup Exec (tm) Windows NT Agent Accelerator (NTAA) manually
 http://support.veritas.com/docs/190651


253058: How to install the Backup Exec Remote Agent for Windows Servers (RAWS) in versions 10d and below.
 http://support.veritas.com/docs/253058


255137: How to confirm if the Backup Exec Remote Agent for Windows Servers or a complete edition of Backup Exec is installed on a remote computer
 http://support.veritas.com/docs/255137


258982: How to perform a local installation of the Backup Exec Remote Agent for Windows Servers or the Advanced Open File Option
 http://support.veritas.com/docs/258982


264615: How to perform a command line install of Backup Exec 10.x for Windows Servers and a command line push-install of RAWS/AOFO with Backup Exec 10.x for Windows Servers
 http://support.veritas.com/docs/264615


267325: Installing and uninstalling the 64-bit Remote Agent and Advanced Open File Option using a command script
 http://support.veritas.com/docs/267325


277894: Uninstall of the Backup Exec 10.0.5484 Remote Agent for Windows Servers (RAWS) after the install of Hotfix 16 through 28 or Service Pack 2 removes files and folders from the root VERITAS directory.
 http://support.veritas.com/docs/277894


320960: While editing the properties of Remote agent Service, it prompts an error "Configuration Manager: The Specified device instance handle does not correspond to a present device."
 http://support.veritas.com/docs/320960


317207: While pushing out the remote agent from Media server to any remote machine it gives an error, "Failed to create a push list file C:\Program Files\Symantec\Backup Exec\Agents\ RAWS32\Updates\_pushlist.lst for remote computer "
 http://support.veritas.com/docs/317207

Acknowledgements
Microsoft

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